The Power of Surprise & Delight

In a world where everyone has a website, a logo, and a sales pitch — emotion is your competitive edge. This hands-on workshop helps entrepreneurs discover how to create meaningful, memorable experiences that build loyalty and drive referrals.

What You’ll Do

Through guided exercises, participants will:

• Clarify their ideal client and what emotionally resonates with them.

• Audit their current client experience to spot opportunities for surprise and delight.

• Design a custom “Delight Plan” to implement immediately — whether that’s a handwritten note, a milestone gift, or a new follow-up system.

What You’ll Take Away

You’ll leave with a tangible action plan, fresh inspiration, and the confidence to transform ordinary client moments into unforgettable stories.

“When you make people feel something, they remember it — and they return to that feeling. That’s how you become the business they brag about.”